Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you register for an account or use our Service, you may provide us with:

• Account Information: Email address, name, password, and optional profile details
• Billing Information: Payment method details (processed securely by our payment provider)
• Organization Data: Company name, team member information, and client details you choose to add
• Communications: Information you provide when contacting support or giving feedback

1.2 Time Tracking Data

Our core service collects minimal data to track your work:

• File Save Timestamps: The date and time when files are saved in your designated folders
• Folder Paths: The paths of folders you explicitly choose to monitor
• File Names: Names of saved files (used for activity categorization)

1.3 Automatically Collected Information

When you use our Service, we may automatically collect:

• Device Information: Operating system, browser type, and device identifiers
• Usage Data: Features used, pages visited, and interaction patterns within the app
• Log Data: IP addresses, access times, and error logs for troubleshooting

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your account
• Generate time tracking reports, dashboards, and invoices
• Send you service-related notifications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 With Your Consent

We may share information when you explicitly authorize us to do so.

3.2 Service Providers

We work with trusted third-party service providers who assist in operating our Service, including:

• Payment processors (e.g., Stripe) for handling transactions
• Cloud hosting providers for data storage
• Analytics services to understand usage patterns
• Email service providers for communications

These providers are contractually obligated to protect your data.

3.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

3.5 Team and Organization Features

If you use Temporal.ist as part of a team or organization, certain data (such as time entries and reports) may be visible to administrators and other team members as configured by your organization.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Strict access controls limit who can access your data
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Secure Infrastructure: Our servers are hosted in SOC 2 compliant data centers

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide you with the Service
• Comply with legal obligations
• Resolve disputes and enforce agreements

Free accounts: Time tracking data is retained for 30 days.

Paid accounts: Time tracking data is retained for the duration of your subscription plus 90 days after cancellation.

You may request deletion of your data at any time (see Section 7: Your Rights).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our Service
• Improve performance and user experience

Types of Cookies We Use

• Essential Cookies: Required for the Service to function (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand usage patterns (can be disabled)

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@temporal.ist. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions where applicable
• Binding Corporate Rules for intra-group transfers

9. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately and we will delete it.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending you an email notification for significant changes
• Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@temporal.ist
• Data Protection Officer: dpo@temporal.ist

For EU residents, you also have the right to lodge a complaint with your local data protection authority.